1. Bulgarian legislation does not determine special authorities and procedures for defence of patients.
   The patient or the parent, trustee or custodian respectively or a person authorized by the patient may submit complaints and reports to the Regional Healthcare Centre (RHC) in the case of violation of the patient’s rights under this Act or disputes related to medical services.
   
2. The Ombudsman is a special authority established in Bulgaria by the Act on the Ombudsman in force since 1 January 2004.
   The Ombudsman shall stand for the persons, when their rights and liberties are affected or offended by the state and the municipal authorities and their administrations, as well as by the persons assigned to provide public services. The legal doctrine refers to him/her also as a “public defender”.
   The health law doctrine calls the ombudsman a “patient's advisor”.
3. Under the contractual liability an obligation relationship exists between the medical specialist and the patient. Generally, in order such liability to be claimed, the debtor in the contract must have failed to perform his/her duties or must have performed them poorly.
   The claim shall be grounded on article 82 Act on the Obligations and Contracts. The indemnity covers incurred losses and expectation damages.
   The delict civil liability is regulated in articles 45 – 54 of the Act on the Obligations and Contracts.

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