1. Every patient shall have the right to present and submit, in an appropriate manner, any complaints and objections and to be fully informed of the effects and outcome thereof. The protection of this right was put into practice by a decision of the Minister of Health and Social Solidarity to establish a “Service and the Committee”.
2. The office of Ombudsman is explicitly and statutorily independent, and appears well structured and provided for, with a specific arm dealing with health care and social welfare grievances.
3. Civil liability of a physician arises when provisions of civil law are violated by act or by omission. The physician is liable for compensation to the person who suffered as a result of the misconduct. An obligation to compensate may be incurred in two ways:
   1. by a breach of contract for the provision of medical services between a physician together with a hospital and a patient; or 2. by a tort.

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